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Intake Consulting

Intake Consulting: Turn More
Enquiries Into Signed Clients

More leads do not help if your intake process is leaking them. We review your call handling, response times, and follow up sequences, then train your team to convert a higher percentage of enquiries into signed clients.

Get My Free Intake Audit
2-3wk
To first measurable change
0
New software required
5+
Cities we operate in
The hidden problem

Why Leads Leak
Before They Become Clients

Most firms focus entirely on generating more leads and never audit what happens after the phone rings. A slow callback, an unclear next step, or an untrained front desk can quietly cost you a third or more of the enquiries your marketing already paid to generate.

✓
Full audit of where enquiries currently drop off in your process
✓
Benchmarking against response time standards that actually convert
✓
Clear before and after numbers, not vague recommendations
Law firm reception desk and waiting area
What we review

Call Handling and
Response Time Audits

We listen to real call recordings and review actual response times to web enquiries, not a hypothetical script. Most firms are shocked to learn how long it actually takes their team to call back a new lead, and how much that delay is costing them against faster competitors.

call recording review response time benchmarking lead leakage audit
Person answering a phone call at a desk
What we build

Follow Up Sequences
That Convert

A single missed call rarely means a lost client, but a missing follow up sequence often does. We build the email, text, and call cadences that re-engage enquiries who did not convert on the first contact, recovering leads your marketing already paid for.

follow up sequence design missed enquiry recovery lead nurture for law firms
Person reading a follow up message on a laptop
Putting it into practice

Intake Training for
Your Front Desk Team

A report alone rarely changes behaviour. We run live training sessions with whoever actually answers your phones or responds to web enquiries, so the improvements we identify in the audit become habits your team keeps using long after we are gone.

✓
Live training sessions, not just a written report
✓
Scripts and frameworks tailored to your specific practice areas
✓
Follow up check in to confirm the changes are sticking
Team training session in a law office
How our intake process works

From Audit to
Higher Conversion

01

Free intake audit

We review call recordings, response times, and your current follow up process.

02

Findings report

A clear breakdown of where leads are leaking and what it is costing your firm.

03

Training and rollout

Live sessions with your team, plus new scripts and follow up sequences put in place.

04

Check in and refine

We confirm the changes are sticking and adjust anything that is not working.

Intake results

Real Firms.
Real Conversion Gains.

+38%

Lead to client conversion

A family law firm increased the share of enquiries that became signed clients by 38 percent.

−63%

Average response time

A personal injury firm cut average callback time from 4 hours to under 90 minutes.

+22%

Recovered enquiries

A business law firm recovered 22 percent more leads through a new follow up sequence.

FAQ

Intake Consulting
Questions Answered

Do you train our actual staff or just give us a report?

Both. We start with an audit and a written report, but the real value comes from live training sessions with whoever answers your phones or responds to web enquiries, since a report alone rarely changes behaviour on its own.

How quickly can intake improvements show results?

Faster than most marketing services, often within the first two to three weeks, since we are improving conversion of leads you are already generating rather than waiting for new traffic to arrive.

Does this work alongside our existing CRM or phone system?

Yes. We work with whatever system you already have in place, reviewing call recordings, response time logs, and follow up sequences within your existing tools rather than asking you to switch software.

Stop Losing Leads
You Already Paid For.

Find out exactly where enquiries are slipping through, for free, in 20 minutes.

Get My Free Intake Audit